Voice Quality Issues

Before You Begin

If you are having trouble with volume levels, follow these guidelines:

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Problem       The other party sounds too loud.

Solution      


Problem       The other party reports that you sound too loud.

Solution      


Problem       The other party sounds too quiet.

Solution      


Problem       The other party reports that you sound too quiet.

Solution      


Problem       The other party sounds muffled.

Solution      

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Problem       The other party reports that you sound muffled.

Solution      


Problem       The other party sounds distant or unnatural.

Solution       If you are using a headset, make sure that Cisco IP Communicator is operating in headset mode and not in speakerphone mode. (The Headset button should be lit.)


Problem       The other party reports that you sound distant or unnatural.

Solution       Enable Optimize for Low Bandwidth (right-click > Preferences > Audio tab).

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Problem       The voice of the other party is disrupted by unintended silences or sounds jittery.

Solution      

Note     You might hear occasional pops, clicks, or broken audio when the network is experiencing congestion or data traffic problems.


Problem       Background noise is making it difficult to hear the voice of the speaker.

Solution       Ask the speaker to:

If in a conference call, ask other participants to mute their phones if they are not speaking.


Problem       You hear echo.

Solution      


Problem       The other party hears echo.

Solution      


Problem       The other party cannot hear you at all (but you can hear him/her).

Solution      


Problem       The other party can hear you, but you cannot hear any audio.

Solution      


Problem       Simultaneous speaking fails.

Solution       Make sure that you are using a full-duplex sound card.


Problem       You cannot hear any audio, not even a dial tone.

Solution      



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